Home emergencies
Something broke. Someone answers.
When a pipe bursts at eleven at night, nobody compares three quotes. They call the first one they trust.
The four questions the customer decides on
- Will they answer?Who picks up at this hour.
- When will they come?Today's band, not a promise.
- Do they cover my street?The area, stated before calling.
- Are they registered?The registry entry, checkable.
Availability
What happens if you call right now
This panel resolves the band using your own device's clock.
Right now
Service bands
Working day
07:00 – 19:00, Monday to Friday
The installer or someone at the workshop answers.
No time-of-day surcharge.
Evening
19:00 – 23:00
The installer answers, already off the route.
A surcharge may apply, stated before setting off.
Night cover
23:00 – 07:00
Emergencies only: leak, no power, no heating in winter or a jammed door.
Night surcharge, stated on the phone before setting off.
Weekends and public holidays
Saturday, Sunday and public holidays
Emergency cover; anything else is booked for the next working day.
Holiday surcharge, stated before setting off.
Services
Customers don't search for “installer”. They search for what broke.
So each branch is entered through the symptom, not the trade name. These are the market's five branches, in their real order of call-out volume.
The boiler won't start or there's no hot water
Heating, gas and boilers
September and OctoberHalf the house has lost power
Electrical faults
All year roundI'm locked out of my home
Locksmith and lockouts
All year roundThere's a leak and the water won't stop
Plumbing, leaks and drains
All year roundThe AC won't cool, or it's dripping indoors
Air conditioning and heat pumps
March to May
Credentials
This is what almost nobody publishes
An installer registration number builds more trust than any slogan, and almost no site in the sector shows one. Here it is deliberately blank: it's the fact the installer supplies and the customer must be able to verify.
Coverage
Knowing you cover their street, before they call
Six areas with their own content, not six copies of one page with the town name swapped. Travel times are indicative.
Who answers
Direct, with no job resold
It's the sector's commercial argument: lead portals resell the fault with a mark-up and send it to three installers at once. Your own site brings the job exclusively to you.
- 01
Whoever answers is whoever comes
No switchboard distributing the job, no salesperson in the middle.
- 02
The job isn't passed on
Nobody else gets your address or number to call you afterwards.
- 03
If they can't make it, they say so
A timely “not today” is worth more than a visit at eleven at night.
Quotes
What makes up the price
Call-out
By area, stated before setting off.
Labour
In blocks, not by the loose minute.
Materials
Itemised separately, never inside an opaque total.
Nights or holidays
Where it applies, said on the phone before setting off.
Season
The live window is heating
Air conditioning is decided between March and May, and that campaign has already passed this year. What lies ahead is heating and boilers, in September and October. Electrical work and locksmithing have no peak: they arrive all year.
- Heating, gas and boilersSeptember and OctoberSeason ahead
- Electrical faultsAll year roundConstant demand
- Locksmith and lockoutsAll year roundConstant demand
- Plumbing, leaks and drainsAll year roundConstant demand
- Air conditioning and heat pumpsMarch to MayCampaign already past this year
Reviews
What customers say, with the fault they had
A review convinces when the reader recognises their own problem in it. That's why each one carries the fault and the area, not just an adjective.
4.8out of 5 · 127 reviews
“I called at eleven and they told me what time they'd arrive. They arrived at that time.”
Water leak · Vallecas · 2 weeks ago
“He told me what he was going to charge before touching anything. That alone is rare.”
Boiler with no hot water · Alcorcón · 1 month ago
“He couldn't come that day and said so straight away, instead of leaving me waiting.”
Consumer unit · Getafe · 1 month ago
“The same person who answered the phone turned up. I wasn't passed around.”
Forced lock · Carabanchel · 2 months ago
And when you can't pick up the phone?
An installer with both hands inside a boiler doesn't answer. The website does. The fault report collects the minimum needed to call back already knowing what it's about.